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Starts a new support conversation and sends your first message in one call. Use it whenever the user needs help from the Agentcard support team.

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Parameters

ParameterTypeRequiredDescription
messagestringYesYour initial support message.

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Returns

A confirmation that the conversation was created and your message was sent, plus the new conversationId. Pass that ID to send_support_message for follow-ups and to read_support_chat to check for replies.

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Example

{ "name": "start_support_chat", "arguments": { "message": "My card was declined at checkout. Can you help?" } }