> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentcard.sh/llms.txt
> Use this file to discover all available pages before exploring further.

# start_support_chat

> Start a new support conversation and send the first message

Connect to `https://mcp.agentcard.sh/mcp` with the **user's connection token** (or a `buy_token` for org-owned accounts).

**Behavior:** idempotent.

## What it does

Start a new support conversation and send the first message

## Inputs

| Field                  | Type   | Description                  |
| ---------------------- | ------ | ---------------------------- |
| `message` *(required)* | string | Your initial support message |

## Returns

| Field                  | Type   | Description                                                                                                   |
| ---------------------- | ------ | ------------------------------------------------------------------------------------------------------------- |
| `message` *(required)* | string | Human-readable summary confirming the conversation was started.                                               |
| `conversationId`       | string | The ID of the newly created support conversation. Pass this to send\_support\_message or read\_support\_chat. |

## Example call

```json theme={null}
{
  "tool": "start_support_chat",
  "arguments": {
    "message": "\u2026"
  }
}
```