> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentcard.sh/llms.txt
> Use this file to discover all available pages before exploring further.

# start_support_chat

> Start a new support conversation with a first message

Starts a new support conversation and sends your first message in one call. Use it whenever the user needs help from the Agentcard support team.

## Parameters

| Parameter | Type   | Required | Description                   |
| --------- | ------ | -------- | ----------------------------- |
| `message` | string | Yes      | Your initial support message. |

## Returns

A confirmation that the conversation was created and your message was sent, plus the new `conversationId`. Pass that ID to `send_support_message` for follow-ups and to `read_support_chat` to check for replies.

## Example

```json theme={null}
{ "name": "start_support_chat", "arguments": { "message": "My card was declined at checkout. Can you help?" } }
```