> ## Documentation Index
> Fetch the complete documentation index at: https://docs.agentcard.sh/llms.txt
> Use this file to discover all available pages before exploring further.

# read_support_chat

> Read the message history of a support conversation

Reads the full message history of a support conversation. Use it to check for replies after `start_support_chat` or `send_support_message`.

## Parameters

| Parameter         | Type   | Required | Description          |
| ----------------- | ------ | -------- | -------------------- |
| `conversation_id` | string | Yes      | The conversation ID. |

## Returns

The conversation rendered oldest first, each line with a timestamp and whether it came from you or support. The structured result includes a `messages` array (`id`, `role`, `body`, `createdAt`) and a `count`. If there are no messages yet, it returns `status: "empty"`.

## Example

```json theme={null}
{ "name": "read_support_chat", "arguments": { "conversation_id": "conv_abc123" } }
```